Privacy Policy
Last updated: 30 October 2026
Who we are
JM Plumbing Services (“we”, “us”), of 41 Severn Ave, Barry, CF62 4PW, is the data controller for personal data collected through this website.
What we collect
- Enquiry details: your name, email address, phone number, the service you need, and what you tell us about the job.
- Messages: what you send us by phone, text or email.
- Technical data: server logs such as IP address, browser type, pages requested and times of access.
We don’t ask for sensitive personal data, and this site doesn’t use user accounts, analytics or advertising trackers.
How we use it, and our lawful basis
- Replying to enquiries and giving quotes: taking steps at your request before entering a contract.
- Carrying out and managing work you book: performing our contract with you.
- Keeping accounting and legal records: complying with legal obligations.
- Keeping the website secure and working: our legitimate interests.
- Loading Google Maps: your consent, which you can withdraw at any time.
We don’t sell your personal data, or send marketing texts or emails through this website.
Who receives it
- Resend: delivers contact form submissions to us by email.
- Vercel: hosts this website and processes server logs.
- Google: provides map embeds, only if you allow them. See Google’s privacy policy.
We may also disclose data where the law requires it, or to professional advisers where needed.
International transfers
Some providers may process data outside the UK. Where they do, we rely on appropriate safeguards required by UK data protection law. Contact us for more information.
How long we keep it
- Enquiries that don’t lead to work: up to 24 months.
- Customer and job records: as long as needed for the work, and to meet tax and legal obligations or deal with claims.
- Server logs: up to 24 months, or as set by our hosting provider if shorter.
Cookies and similar technologies
Non-essential items are only used with your consent.
| Name | Purpose | Duration | Party and category |
|---|---|---|---|
| jm-cookie-consent-v1 (browser storage) | Remembers your cookie choices | Until you clear it | First-party, strictly necessary |
| Google Maps cookies | Set by Google when a map loads; names and durations are controlled by Google | Set by Google | Third-party, functional |
We don’t use analytics or marketing cookies. We also honour the Global Privacy Control signal.
Your rights
Under UK data protection law, you can ask to access, correct or delete your data, restrict or object to how we use it, or receive a portable copy, and you can withdraw consent at any time. To make a request, email info@jmplumbingservicesltd.com. We’ll normally respond within one month.
You can also complain to the Information Commissioner’s Office at ico.org.uk, though we’d welcome the chance to help first.
Security and data breaches
We take reasonable steps to protect your data, though no internet transmission is completely secure. If a breach must be reported, we’ll notify the ICO within 72 hours of becoming aware of it, and tell you without undue delay if it’s likely to pose a high risk to you.
Children
This site isn’t aimed at children under 13, and we don’t knowingly collect their data.
Changes to this policy
We’ll post any changes here and update the date above. Earlier versions are available on request.
Contact us
Write to 41 Severn Ave, Barry, CF62 4PW, email info@jmplumbingservicesltd.com, or call 07850 200897.